This page answers frequently asked questions about Daniel Jay LLC’s digital products.
- What products do you sell?
We offer digital products, including design templates, marketing materials, and editable resources. We do not offer any physical goods.
- How are products delivered?
All products are delivered via email. After successful order payment, a download link or access method will be sent to your email address.
- How long does shipping take?
We usually ship immediately or within minutes after successful payment. During peak periods, it will take no more than 24 hours.
- What if I don’t receive the email?
Please check your spam/junk mail or promotions folder first. If you still haven’t received it, please contact us via email, and we will assist in resending it.
- Is there automatic renewal or a subscription?
No. All products are one-time purchases and do not automatically renew.
- Can I get a refund or return?
As this is a digital product, the transaction is considered complete upon delivery, and refunds or returns are generally not supported (Final Sale).
- Can I re-download the product?
If the download link is still valid, you can download it multiple times within the validity period. For any issues, please contact customer service for assistance.
- Can I resell or share the product?
No. All products are for personal or single-use commercial purposes only and resale, sharing, or distribution is prohibited.
- How do I contact customer service?
You can contact us via the following email addresses: